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Junior Helpdesk Analyst - Applications

Reference

PRI63711

Location

Priory Group IT Offices, 2 Monarch Court, The Brooms, Emersons Green, Bristol, BS16 7FH

Priory Group Division

Central Services

Vacancy Type

Permanent - Full Time

Salary

Competitive

Hours

37.5

Job Advert - Division Information

A position has become available within the Applications Helpdesk for a Helpdesk Anaylist based in our Bristol office with a hybrid working arrangement.

Your role would entail working as part of the Applications Helpdesk supporting our Applications suite.

Reporting to the Helpdesk Team leader you will provide effective and efficient support to the business on our suite of business critical systems.

Job Advert Location Description

The role is fast paced and exciting and involves a high level of multi-tasking.  You will be working as part of a team as well as dealing with stakeholders at all levels of the organisation.

Your duties and responsibilities will include the following:

  • Answering, recording and responding to all incoming calls and emails to the Group IT Helpdesk.
  • Analysing and resolving incidents from all areas of the business within agreed service levels, ensuring 1st/2nd line resolution is achieved wherever possible.
  • Provide support for a range of applications to include financial, clinical and payroll.
  • Taking full ownership of incidents, ensuring accurate and timely updates are provided to customers and maintained with in the Group IT Helpdesk System.

Job Advert Role Description

In addition to these skills the successful candidate will have:

  • Strong written and verbal communication skills
  • Analytical and problem-solving abilities
  • Ability to priorities and manage their own workload effectively. 

Division DBS info

What we would like to give you:

  • 25 days annual leave + bank holidays
  • Online discounts and cashback rewards
  • SMART pension
  • Technology scheme (qualifying period)
  • Cycle to work scheme (qualifying period)
  • Employee referral scheme
  • Career pathways programme

Please take the time to familiarise yourself with the full job description attached prior to making an application.

We reserve the right to close the vacancy ahead of the closing date if a successful applicant is appointed.

Job Description

Junior_Helpdesk_Analyst_Aplications_Job_Description.pdf

Closing Date

01/07/2022