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Support Services Manager




Lakeside View - Lakeside View,1 Ivydene Way,Off Noose Lane,Willenhall, West Midlands WV13 3AG

Priory Group Division


Vacancy Type

Permanent - Part Time


£24,800 to £28,800, depending on experience



Job Advert - Division Information




Job Advert Role Description

Priory Lakeside View cares for adults of working age with acute mental health care needs within a safe, therapeutic environment in Willenhall, West Midlands.

We aim to provide a person-centered approach that promotes collaborative care planning to optimize treatment goals. From the point of admission into our acute services, we aim to support patients’ safe discharge back into the community where they can continue to progress towards recovery in a less restrictive environment.

The aim of our service is to act as an extension to NHS care pathways during times of fluctuating capacity and flow, allowing many patients to receive care and treatment closer to home. This will provide continuity of care and aim to minimize disruption to patients and their loved ones.

The hospital has 28 beds comprising of:

•           Male acute mental health service – 20 beds

•           Female acute mental health service – 8 beds

We have an “good” rated service with the CQC and have positive working relationships with local stakeholders/

An exciting opportunity has arisen for a Support Services Manager working at Priory Hospital Lakeside View. The right person will be dedicated to improving patients’ lives by running first class support services across the hospital, you will need to be a strong people manager, and the ability to maintain high standards across all functions with competing priorities.

The job holder must currently hold a full clean driving licence and have been qualified for 3 years.

Reporting into the Hospital Director, the Support Services Manager forms part of the hospital Senior Management Team and is wholly responsible for the operation of support services for the unit including the catering, housekeeping, maintenance, administration and reception functions. Other duties include but are not limited to:

•           To manage and develop Support Services, ensuring that the highest quality services are provided within budget.

•           Manages the maintenance of all the hospital’s assets, including the building, within the Capital Expenditure Budget.

•           Ensures that functional spends are correctly managed within agreed budgets, as well as identifying and flagging any potential overspends on a weekly basis.

•           Build and maintain effective relationships with external suppliers.

•           Be highly visible within site to both service users and colleagues.

•           Lead on site for any building improvements or projects including new builds.

•           Carry out regular building checks to ensure meets quality and compliance standards.

•           Responsible for all people issues within support services including leading, developing, recruiting and motivating all team members.

•           Keeps abreast of the latest developments in the hospitality, catering and maintenance industries, ensuring that best practice are adopted where appropriate.

•           Provide out of hours support for emergency situations with site attendance if necessary

•           Communicates and implements Priory policies and procedures, ensuring that all regulatory, health & safety and operational standards are adhered to.

•           Co-ordinates Health & Safety for the hospital 

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services to adults and young people, Priory Group promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes, education facilities and supported living services, we are making a real and lasting difference to the lives of the people we support.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory Group will cover the cost of a DBS check.

Job Description


Closing Date