Recruitment Enquiries: 0116 240 8692

Quality Improvement Lead - North East Region





Priory Group Division

Central Services

Vacancy Type

Permanent - Full Time


£43,000 plus £6500 Car Allowance


40 per week

Job Advert - Division Information

Priory is the leading provider of behavioural care in the UK to over 30,000 people every year. Our purpose is to make a real and lasting difference for everyone we support, which is echoed in our corporate behaviours.

Job Advert Location Description

You will support the Associate Director of Quality & Director of Quality to develop and improve best practice across our Adult Care services.

Responsible for a portfolio of services in the North East Region, aiming to ensure that all services meet all regulatory and company requirements and are continually improving the quality of service delivery and service user experience. The Ideal candidate should live within the North East/Yorkshire regions. The ideal candidate should have experience within Learning disabilities and Autism. 

To take responsibility for working with sites that need additional and expert support to achieve higher levels of good quality service user care and optimum regulatory outcomes. This will include proactively working with Home Managers, operational, and quality team colleagues to drive improvements in quality at service level, teach, coach and mentor site staff to build capability and sustainability and ensure quality indicators, care standards and regulatory requirements are fully satisfied.

Job Advert Role Description

To help to improve divisional performance on a strategic level by being an expert resource for services by providing specialist training, coaching, advice and support to the division as a whole in key areas

Take responsibility for the monitoring of and advising on governance and setting forward looking targets with individual services to ensure the tracking and monitoring of progress, continually driving and positioning quality at the heart of everything we do.


  • To work intensively with all sites considered to be in ‘turnaround’ to drive continuous and sustainable quality improvement
  • Ensure the appropriate support and coaching is provided to identified site teams that is targeted to assist them to build the capacity and capability to enable the implementation of action plans to ensure sustained quality improvement.
  • Exercise strong practice leadership in a style and manner consistent with the company’s values, sharing best practice, positively influencing colleagues at all levels, and encouraging reflective practice and a culture of continuous improvement.
  • Support with and monitor regulatory compliance and quality of care at identified sites to ensure risk is proactively identified and addressed, governance processes are in place and effectively applied, and the monitoring of implementation of action plans to ensure all sites are offering high quality care and are sufficiently prepared for regulatory and commissioner inspections
  • Be responsible for the quality induction of all new Home Manager’s and Deputy Home Manager’s and other professional colleagues as directed
  • Work with the relevant Managing Director or Operations Director to investigate and respond to complaints and serious incidents regarding sites and ensure the identification, sharing and implementation of any lessons learned as appropriate
  • Work with the Managing Director, Operations Directors and Service Managers to professionally manage safeguarding issues, liaising with all stakeholders and working at all times to support the individual and protect the reputation and interests of Priory Adult Care.  Communicate progress and findings promptly to the Associate Director of Quality, Director of Quality and the Managing Director.
  • Ensure the maintenance of professional standards of care within the Codes of Professional Practice.
  • As required by the  Associate Director of Quality attend internal and external meetings, at all times representing the Quality function and the Group  in a professional, positive and proactive manner.
  • Monitor processes to ensure that communications between the business and regulators are robust, timely and of good quality (e.g. Serious incident and RIDDOR investigation reports, site governance minutes, statutory notifications, pre inspection information and post inspection updates and action plans)
  • Working with the quality and operations teams to develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the division to ensure continued compliance.
  • Conduct self in a style and manner consistent with the company’s values, ensuring the ever changing needs of the division are communicated and represented at group level.
  • Develop and promote an open and fair culture to ensure that incident reporting and complaints are managed appropriately and lessons learnt, focussing on corrective action and closing the loop.
  • To develop and maintain good contacts and relationships with all external agencies and stakeholders to drive innovation, regional performance, and commercial performance.
  • Be an ambassador for the division and the group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the division.
  • Develop expertise, special interests and training capabilities in key areas and use these skills to train, coach and develop the workforce including the running of regional workshops for identified staff when needed
  • Where necessary and directed to take part in additional site monitoring visits as required by non English regulator as part of the Providers statutory responsibility and provide reports in accordance with the regulations

What we'd like from you:

  • Relevant industry experience at a management level and previous experience of managing a group of staff.
  • Expert specialist knowledge of implementing and reviewing quality initiatives in a related business environment. Educated to a degree level or equivalent the post holder will have experience of managing and leading ‘good’ adult social care services and have knowledge and experience of managing change, quality improvement processes, and site turnaround.  Will have detailed and up to date knowledge of the social care industry, regulatory matters and current best practice.
  • Experience of discussing issues with, and presenting findings to, management teams.
  • Evidence of having implemented practices which have resulted in positive outcomes for people with complex needs and /or long term conditions
  • Strong report writing skills with the ability to present information and recommendations in a clear and logical way.
  • A sound understanding of the environment your division operates within is essential. Experience of leading a team – being able to set objectives, equipping employees to achieve those objectives and providing a range of support to help a team develop and progress its overall level of capability and contribution to the business.
  • A valid UK driving licence is essential for the role and is regular CPD to ensure the role holder is up to date and credible in a wide range of areas.  In addition they will be expected to undergo specific statutory and regulatory training as the role requires from time to time

The role holder will be expected to combine home working with regular service visits including regular overnight stays away from home as required.  In addition they may be required to attend external meetings with a range of stakeholders


Division DBS info

Career Pathways

As a Priory Group employee, you’ll be able to chart your long-term career along defined pathways (from Support Worker to CEO), each path providing you a fulfilling work environment and support from a world class organisation to achieve your professional goals. We want to invest in you to achieve the next step in your career, so you can continue to make a difference in people’s lives.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date