Recruitment Enquiries: 0116 240 8692

Ward Clerk




Richmond House, 38 Redenhall Road, Harleston, Norfolk, IP20 9HB

Priory Group Division


Vacancy Type

Permanent - Part Time





Job Advert - Division Information


Knowing that you’re making a difference to people’s lives is rewarding in itself. But our many roles offer much more than that. As well as helping you grow and develop your talent, we want you to feel proud of where you work and what you do.

Job Advert Location Description

Richmond House is a specialist learning disability rehabilitation unit which provides eight beds for females with a history of offending/challenging behaviour, who have learning disabilities and other conditions including autistic spectrum disorders (ASDs), personality disorders and mental illnesses

Job Advert Role Description

 Reporting to the House Manager, the post holder is responsible for providing a comprehensive reception and administrative service to patients, visitors and ward staff to ensure the smooth day-to-day running of the ward area. The role is an important part of the administrative team within the hospital and involves

  Meet and greet visitors to the house

• Provide a prompt and efficient telephone response service on the ward

• Ensure that all communication is within the boundaries of patient confidentiality, and seek guidance when unsure

• Ensure the ward administration systems are in place, to support the clinical team

• Prepare patient admission packs

• Record patient admissions and discharges on the relevant IT systems

• Arrange sick certificates for patients on admission and throughout their stay as required

• Obtain patient records from other hospitals as required

• Communicate with the Admissions team, Bed manager, Medical Secretaries and other colleagues regarding bed availability and related matters

• Document information in accordance with Record keeping and GDPR standards

• Order stationary and food supplies for the ward

• Sort and process incoming and outgoing mail on the ward

• Book patient transport as required

• In liaison with site reception, provide a room booking service for the ward

• Undertake photocopying, filing and archiving services

• To maintain patient confidentiality in accordance with the Data Protection Act – Update with GDPR& Priory Group policy

You will need:

• Excellent standard of written and spoken English

• IT competence in Microsoft or equivalent

• Strong customer focus

• Organised

• Ability to prioritise

• Flexible and adaptable

• Strong team working ethic

• Ability to maintain professional boundaries

• Good interpersonal skills, calm, efficient and compassionate


Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services to adults and young people, Priory Group promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes, education facilities and supported living services, we are making a real and lasting difference to the lives of the people we support.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory Group will cover the cost of a DBS check.

Job Description


Closing Date