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Private Enquiries Manager




Life Works Community Ltd, The Grange, High Street, Old Woking, Surrey GU22 8LB

Priory Group Division


Vacancy Type

Fixed Term - Part Time


£14,940.00 (£9.55 per hour)



Job Advert Role Description

Life Works, part of Priory Group, is based in Woking, Surrey, and is a highly respected private rehabilitation centre, leading the way in the treatment of addictions, eating disorders and co-occurring mental health conditions..

This is an interim position, possibly leading to permanent.

The Enquires Co-ordinator is responsible for supporting both Life Works and Priory Woking to admit clients into treatment. The role is primarily to work with the clients to ensure that they understand the patient pathway and what the treatment programme entails. Whilst the role is to work with eating disorder patients predominantly, there will be occasions when you will need to work with addiction patients too and, on occasion, you may also be asked to cover the Priory Woking team in their admissions department.

The co-ordinator is the first point of contact for our Central Enquiries Team and your role will be to liaise with them when a new enquiry comes through and take ownership of the enquiry through to the outcome (treatment).

The co-ordinator will be expected to carry out formal pre-screenings with potential clients to gather background information on them and then liaise with the other relevant departments to establish whether the patient is suitable for treatment. If the patient is suitable for treatment then you will need to work with our clinical teams to ensure that the admission process is as straightforward and seamless as possible.

The co-ordinator is responsible for ensuring all insurance documents are completed in a timely manner and sent to Private Medical Insurers for approval. In addition, you will be pivotal in ensuring policies and procedures are all implemented and upheld.

The co-ordinator will also support the Admissions Manager with day to day administrative tasks, such as bed management, entries on Care Notes, collecting fees and completing admission paperwork.

As part of the role, you will also be required to keep Sales Force up-to-date with the enquiries you are working on (training will be given if required).

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services to adults and young people, Priory Group promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes, education facilities and supported living services, we are making a real and lasting difference to the lives of the people we support.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory Group will cover the cost of a DBS check.

Closing Date