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Medical Secretary on CAMHS




Priory Hospital Southampton, Marchwood Park, Marchwood, Southampton, SO40 4DA

Priory Group Division


Vacancy Type

Permanent - Part Time





Job Advert Role Description

The Priory Hospital Southampton is part of the Priory group offering outpatient, day care and inpatient treatment for a wide range of mental health difficulties. The hospital is located in Marchwood on the outskirts of Southampton and comprises of 40 inpatient beds across three wards.


Services provided at the hospital include a young peoples ward (CAMHs) and treatment of most psychiatric conditions and Eating Disorders. We have a highly experienced team of mental health professionals and support staff which include consultant psychiatrists, psychologists, nurses and therapists.


Sandpiper Ward - Adults: This is an acute admissions unit comprising 17 beds.  Skylark Ward -  Eating Disorders:  11 bedded specialist eating disorders unit

Kingfisher Ward - CAMHs:  12 bedded CAMHS inpatient unit


The hospital has a combination of employed and visiting consultants and well established multidisciplinary teams in all wards including nursing, therapy, occupational therapy and psychology input. 


The hospital has been rated as “Good” in recent CQC inspection with “outstanding” rating in the "caring" domain.

As a core member of the site administration team of Medical Secretaries; The main purpose of the role holder will be to provide efficient, professional and effective secretarial and administrative support to the Priory Hospital Marchwood and specifically to the Medical team. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing.



- Within all duties, ensure that you comply with the General Data Protection Regulation (GDPR) and Company Data Security requirements.

- To provide cross cover within the Medical Secretaries team to ensure delivery of key Deliverables within the Service Standards as assigned by your line manager.

- Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and standards for Medical Secretariat. This includes ensuring that you update patient details and records within CareNotes promptly, ensuring accuracy of all data input.

- Ensures that all documentation is correctly filed, in order that financial, regulatory and other auditors can be satisfied via the efficient recovery of key documents of initial entry.

- Provide exceptional customer service to our patients, ensuring a positive customer experience.

- Recognise the level of importance of particular enquiries, issues or callers and apply the appropriate prioritisation to ensure the highest level of service at all times.

- Organise diaries and patient appointments directly with patients and Consultants whilst ensuring the hospital is providing the best possible service to patients. 

- Handle all external or internal queries and complaints from patients and families with sensitivity and a level of urgency, escalating and directing them as appropriate and in accordance with Company Policy. - Ensure that Medical records are safely stored and archived in accordance with company and local procedures.

- Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies. 

- Seek to continually improve processes so that the hospital can operate efficiently.

- Work effectively with colleagues across all departments with a strong focus on the success of the hospital

- May be required to provide cover for colleagues in other departments as appropriate.

- Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.





Communication and good customer service skills are essential in order to liasie between our patients, Consultants and other health professionals. Working with an referral management system, this role will ensure referrals are replied to in a timely manner and liase with patients to arrange their treatments.  General admin skills and the ability to work on own initiative are useful skills for this role as will previous experience in a busy administration role.



Knowledge and Skills

The role holder will need to be educated to GCSE (Grades A-C) or equivalent standard, and should possess excellent keyboard skills and an intermediate level of proficiency for the standard range of office applications.

- An understanding of medical terminology is required, as are audio-typing abilities

- Organises and priorities own work within established procedures, but refers more complex issues to the relevant manager

- Excellent computer and Microsoft office skills and can audio-type.

- Experience within an administrative, customer service, clinical or other appropriate background

- An understanding of medical terminology is required.

- Passionate about providing a high quality service to the hospital.

- Strong organisational skills, ability to prioritise own workload.

- Detail oriented and excellent attention to detail

- A team worker and experience of working within a team and sharing workload to ensure the department runs effectively

- A high level of confidentiality and integrity required.



Special features

- The role holder will be required to work within existing procedures and processes, however, there will occasionally be the need for more adaptive thinking, particularly when dealing with patients and their families




Our benefits are flexible and tailored to each individual staff. Some of the benefits we offer you include;

• A competitive salary

• Up to 25 days annual leave plus Bank holidays

• Birthday Leave

• Continuing Professional Development opportunities

• Pension scheme with a Priory contribution

• Your Priory, Your Benefits + - Our shopping discount site where you’ll find great offers for online and in-store shopping, negotiated specially for everyone who works at the Priory Group.

• Enhanced Maternity pay in line with NHS


The successful candidate will be required to apply for a disclosure at the enhanced level from the Disclosure and Barring Services. Further information can be obtained from Priory Group will cover the cost of a DBS check for all successful applicants. We are an equal opportunities employer. For more information please e-mail Julie Diggens, HR Advisor on

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services to adults and young people, Priory Group promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes, education facilities and supported living services, we are making a real and lasting difference to the lives of the people we support.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory Group will cover the cost of a DBS check.

Closing Date