Client Referral Co-ordinator- Private Team Part Time
Reference
PRI43776
Location
Priory Group Northern Office, Park Hall, Middleton St George, Darlington, DL2 1TS
Priory Group Division
Central Services
Vacancy Type
Permanent - Part Time
Salary
£15,200 per annum (£19,000 per annum FTE)
Hours
30 hours per week.
Job Advert - Division Information
When you join Priory Group you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.
Job Advert Location Description
A new and exciting opportunity has arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington.
This a part time role of four full days; Monday, Wednesday, Friday and Sunday.
Job Advert Role Description
The Client Referral Coordinator will work as part of an expanding Team in our 24/7 Contact Centre based in Middleton-St-George, Darlington. Role includes dealing with inbound and outbound enquiries to support services across the Priory Group. First class customer service skills, a professional telephone manner, computer skills and the ability to achieve Centre KPI’s are necessary. Flexibility will be required with various shift patterns between 8am and midnight on a rotating shift pattern across 7 days.
Client Referral Coordinator Duties include but not limited to,
- Deliver first class customer service to all internal and external Clients
- Ensure all enquiries are logged and updated on the appropriate database in line with agreed processes and SLA’s
- All enquiries and referral calls must be progressed using sales through service training received
- There will be a requirement to be flexible on shift patterns of the 24/7 operation
What we'd like from you,
- Excellent verbal and written communication skills, attention to detail
- Experience in a contact centre environment is desirable
- First class customer service skills and professional telephone manner
- The ability to establish client needs by asking effective questions
- Positive, organised and self-motivated
- Driven and decisive with a track record of exceeding targets
- Healthcare experience is desirable, but not essential
- Strong computer skills and the ability to capture information accurately
What we'd like to offer,
- 25 days annual leave + bank holidays
- Cycle to work scheme
- Technology scheme
- Cashback and online discounts
- SMART pension
Please note that the location of this vacancy is fairly remote and may be difficult to access via public transport so a driving licence or own transport would be an advantage. There will be an expectation that you are able to get to work outside of the hours of public transport operation
Division DBS info
Disclosure
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.
Job Description
Closing Date
31/03/2021
