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Recruitment Enquiries: 0116 240 8692

Private Enquiry Manager

Reference

PRI34188

Location

Priory Hospital Ticehurst, Ticehurst, Wadhurst, East Sussex, TN5 7HU

Priory Group Division

Healthcare

Vacancy Type

Permanent - Full Time, Permanent - Part Time

Salary

24,000 Pro Rata

Hours

18.75

Job Advert Role Description

Ready for the recognition and rewards you deserve?
We don’t just talk about putting employees first. We know that Priory wouldn’t exist without their combined energy, expertise and effort.  So we invest heavily in training, provide first-class support, promote collaborative teamwork and give everyone on our team the opportunities and resources to achieve their full potential.

Ready for the recognition and rewards you deserve?

We don’t just talk about putting employees first. We know that Priory wouldn’t exist without their combined energy, expertise and effort.  So we invest heavily in training, provide first-class support, promote collaborative teamwork and give everyone on our team the opportunities and resources to achieve their full potential.

Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health difficulties to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

Centrally located with easy access to Tunbridge Wells, Hastings, Ashford and Maidstone, The Priory Hospital, Ticehurst House has 70 beds across 3 service lines: Adult Acute and young peoples wards (CAMHs). We offer comprehensive inpatient and outpatient specialist mental health services for young people and adults in a safe and supportive environment. We have recently expanded our service with the addition of a newly purpose built 12 Bed Psychiatric Intensive Care Unit (PICU).

We are looking for a Private Enquires Manager to work Monday- Friday 10:00-1:45

To act as the first point of contact for all private healthcare enquiries at a hospital level, driving improvements in customer service and ensuring a clean private enquiry process in liaison with the Customer Service Centre (CSC).

• Taking ownership for the progression of all private enquiries at the hospital within an agreed timescale, including owning patient communication regarding initial appointment/assessment booking.

• To have oversight of all enquiries and referrals handled by Priory-employed Medical Secretaries to ensure appointment-booking SLAs are adhered to, maximising process visibility and improving efficiency through improved customer service.

• Close liaison with the Addiction Treatment Programme Team to ensure an efficient process in arranging initial assessments, and achieving onward visibility of subsequent admissions onto the programme.

• To oversee and support the process of requesting GP referrals as required by consultants for the purposes of risk management prior to assessment bookings.

• Using Salescroce to ensure all private enquiries are recorded and tracked, maintaining efficient process flows and admitting/closing enquiries in a timely manner.

• Manage the hospital private enquiry telephone line and email inbox, ensuring response SLAs are adhered to and appropriate cover is provided during absence

• Weekly reporting on enquiry conversion rates, response times, lead times for first appointments and other appropriate metrics as defined by the Hospital and Regional Directors.

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services to adults and young people, Priory Group promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes, education facilities and supported living services, we are making a real and lasting difference to the lives of the people we support.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory Group will cover the cost of a DBS check.

Closing Date

27/01/2020