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Lakeside View - Lakeside View,1 Ivydene Way,Off Noose Lane,Willenhall, West Midlands WV13 3AG

Priory Group Division


Vacancy Type

Permanent - Full Time




37.5, Shifts will alternate weekly between 7am to 3pm and 12pm to 8pm

Job Advert Role Description

Ready for the recognition and rewards you deserve?
We don’t just talk about putting employees first. We know that Priory wouldn’t exist without their combined energy, expertise and effort.  So we invest heavily in training, provide first-class support, promote collaborative teamwork and give everyone on our team the opportunities and resources to achieve their full potential.

Lakeside View is a 32 bedded hospital in Willenhall that cares for patients who are 18 years and over in an acute setting.

Finch Ward - 12 bedded male acute ward

Robin Ward - 8 bedded male acute ward

Swan Ward - 8 bedded female acute ward

The aim at Lakeside View is to provide a person centred approach and therapeutic environment, which promotes collaborative care planning to optimise treatment goals. Right from the point of admission to our acute services, our aim is to support patients to be discharged safely back into the community where they can continue to progress towards recovery in a less restrictive environment.

This will be achieved by:

•           Thorough assessment of individuals needs throughout admission

•           Person centred collaborative treatment plans

•           A range of interventions available from a diverse MDT

•           Being cared for in the least restrictive environment

The acute wards on site provides patients with excellent space and facilities, including en-suite bedrooms and large living spaces furnished with activity equipment such as games consoles.

Outside of the wards, a purpose built therapy suite contains a rehabilitation kitchen for patient cooking sessions, and a sessional therapy room. The hospital is set in the centre of an extensive nature reserve, which contains an abundance of flora & fauna. The site also has areas for outside sports activity.

The clinical team at Lakeside View encourage full involvement of the service user, their family and external professionals throughout their stay. They are invited to attend Ward Reviews and CPA meetings to ensure clear communication throughout the care pathway in order to promote individuals' recovery and facilitate discharge.

In order to maximise recovery, interventions offered include a wide range of therapeutic approaches, combining psychiatric and cognitive behavioural perspectives with occupational therapy, psychology, leisure and recreational activity.

We are currently looking for an enthusiastic and organised Receptionist/Administrator to join our team at Lakeside View.

The successful candidate will be a professional and committed individual with relevant experience working in a front-of-house capacity, ideally within a private clinic/hospital.

You will be required to provide a professional front-of-house service to patients, visitors and staff, including meeting and greeting.

Essential requirements:

- Experience as a Receptionist

- Excellent telephone manner

- Sympathetic, approachable and immaculately presented

- Excellent written and spoken English

- Experience of dealing with external clients and professionals.

- Ability to prioritise workload and work under pressure managing various demands

- Flexibility - Reception will be covered by rota over two shift patterns, 7am - 3pm and 12pm to 8pm. you will need to be able to work both shifts.


- Understanding of Mental Health

Job description and purpose

Your main duties will include (but are not limited to):

·Booking in and checking out visitors;

·Making and receiving telephone calls, both to patients and professionals;

·Potential for handling confidential information;

·Greeting all patients in a friendly and helpful manner;

·Using initiative and logic to answer minor patient enquiries;


·Proven track record in administration ideally within a healthcare environment;

·Excellent organisational and prioritisation skills;

·Excellent written and verbal communication skills;

·Good working knowledge of IT systems;

·Able to use own initiative and seek advice when required;

·Excellent attention to detail;

·Positive and helpful attitude at all times;

·Good team player and excellent customer service skills.

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services to adults and young people, Priory Group promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes, education facilities and supported living services, we are making a real and lasting difference to the lives of the people we support.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory Group will cover the cost of a DBS check.

Closing Date