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Quality Improvement Lead - South East Region





Priory Group Division

Central Services

Vacancy Type

Permanent - Full Time


£45,000 + car allowance


37.5 per week

Job Advert - Division Information

Priory is the leading provider of behavioural care in the UK to over 30,000 people every year. Our purpose is to make a real and lasting difference for everyone we support, which is echoed in our corporate behaviours.

Job Advert Location Description

We understand that in order for people to achieve high quality care, they need individually tailored programmes that suit their specific needs.

We are looking to appoint a Quality Improvement Leads, for the South East Region.

Job Advert Role Description

You will support the Senior Quality Improvement Lead and Director of Quality to develop and improve best practice across our Adult Care services.

Responsible for a portfolio of services in the region, aiming to ensure that all services meet all regulatory and company requirements and are continually improving the quality of service delivery and service user experience. 


  • Work closely with the Quality Team, Service Managers and Operations Directors in the monitoring and embedding of an ongoing person centred and quality improvement culture throughout the organisation.
  • Be an ambassador for the region, Division and the Priory Group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the region. Ideally based in the Midlands.
  • Exercise strong practice leadership in a style and manner consistent with the company’s values, sharing best practice, positively influencing colleagues at all levels, and encouraging reflective practice and a culture of continuous improvement.
  • Working with the Director of Quality, develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the division to ensure continued compliance..
  • Ensure compliance with all regulatory and company quality and policy requirements through auditing, review visits to sites that will take place as a minimum, each quarter.
  • Responsible for ensuring site governance and robust systems, tools and processes are in place, and that sites have a working knowledge of these, to ensure compliance processes are implemented and audited effectively.
  • Ensure that all auditing and governance requirements are met at each site on an ongoing basis at each site within span of control, including personally completing site quality inspections for each service on an agreed timetable to meet company and regulatory requirements.
  • Motivate, monitor and coach Service Managers to ensure they are delivering services of the optimum quality
  • Develop manage and maintain strong working relationships with both internal and external stakeholders in regards to complaints and incidents. Take a strategic overview of all issues relating to health, safety, regulatory compliance and service quality using early warning indicators, data and soft intelligence available within the division
  • Work with the Operations Director to investigate and respond to complaints and serious incidents regarding sites in the allocated region and ensure the identification, sharing and implementation of any lessons learned as appropriate
  • Ensure all agreed reporting is up to date, specifically take responsibility for weekly reporting of business improvement or difficulties to the Operations Director.
  • Take an active part in the Divisional Business Review process as required and ensure the reporting of appropriate information in a timely manner to inform the process
  • Work with the Operations Director and Service Manager to professionally manage safeguarding issues, liaising with all stakeholders and working at all times to support the individual and protect the reputation and interests of Priory Adult Care. Communicate progress and findings promptly to the Director of Quality and the Operations Director.
  • Build strong relationships with all decision makers and stakeholders in the commissioning of services and the placement of individuals where appropriate.
  • Maintain an overview of quality for the identified region and work proactively to identify themes and trends and seek proactive solutions both at individual site level and regionally
  • Under the direction of the Director of Quality support individual services and the region to achieve quality improvement objectives and recommendations for the division.

What we'd like from you:

  • Expert specialist knowledge of leading, implementing and reviewing quality initiatives in a related business environment. Educated to a degree level or equivalent the post holder will have extensive experience of managing and leading ‘good’ adult social care services and have knowledge and experience of managing change, quality improvement processes, and site turnaround. Will have detailed and up to date knowledge of the social care industry, regulatory matters and current best practice.
  • A valid UK driving licence is essential for the role and is regular CPD to ensure the role holder is up to date and credible in a wide range of areas. In addition they will be expected to undergo specific statutory and regulatory training as the role requires from time to time.
  • Experience of discussing issues with, and presenting findings to, senior management teams.
  • Strong report writing skills with the ability to present information (both financial and non-financial) and recommendations in a clear and logical way.
  • Registered Nurse, Social Worker or equivalent professional qualification with demonstrable experience of working within adult social care or older person's services is desirable but not essential.
  • Evidence of having implemented practices which have resulted in positive outcomes for people with a learning disability. 

Division DBS info

Career Pathways

As a Priory Group employee, you’ll be able to chart your long-term career along defined pathways (from Support Worker to CEO), each path providing you a fulfilling work environment and support from a world class organisation to achieve your professional goals. We want to invest in you to achieve the next step in your career, so you can continue to make a difference in people’s lives.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Job Description


Closing Date