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Quality Improvement Lead





Priory Group Division

Central Services

Vacancy Type

Permanent - Full Time


Competitive with Car Allowance


37.5 hours per week

Job Advert - Division Information

Priory Group are an industry leader in the private healthcare sector, employing over 20,000 people across 450 sites nationally.  We have a great opportunity for a Quality Improvement Lead to join the team and support our growing business. The Quality Improvement Lead will be responsible for ensuring that our services provide the highest quality of care for our Children and Young People.

Job Advert Location Description

This is a remote role with regular travel required, you will been required to have a car and a full UK driving licence.

Job Advert Role Description

We are looking to appoint a Quality Improvement Lead to support our Priory Education and Children’s Services. We are seeking someone who is passionate about provided the best quality of care to our service users.

You will support the Director of Quality to develop and improve best practice across our Education and Children’s Services. Responsible for a portfolio of services in the region, aiming to ensure that all services meet all regulatory and company requirements and are continually improving the quality of service delivery and service user experience. 

Quality Improvement Lead duties include but not limited to:

  • Work closely with the Quality Team, Service Managers and Operations Directors in the monitoring and embedding of an ongoing person centred and quality improvement culture throughout the organisation.
  • Be an ambassador for the region, Division and the Priory Group on quality, communicating key initiatives and driving the message of the importance of quality across all sites within the region.
  • Exercise strong practice leadership in a style and manner consistent with the company’s values, sharing best practice, positively influencing colleagues at all levels, and encouraging reflective practice and a culture of continuous improvement.
  • Working with the Director of Quality, develop and implement appropriate professional standards and monitor adherence to policies and procedures at all levels within the division to ensure continued compliance.
  • Ensure compliance with all regulatory and company quality and policy requirements through auditing, review visits to sites that will take place as a minimum, each quarter.
  • Responsible for ensuring site governance and robust systems, tools and processes are in place, and that sites have a working knowledge of these, to ensure compliance processes are implemented and audited effectively.
  • Ensure that all auditing and governance requirements are met at each site on an ongoing basis at each site within span of control, including personally completing site quality inspections for each service on an agreed timetable to meet company and regulatory requirements.
  • Motivate, monitor and coach Service Managers to ensure they are delivering services of the optimum quality
  • Develop manage and maintain strong working relationships with both internal and external stakeholders in regards to complaints and incidents. Take a strategic overview of all issues relating to health, safety, regulatory compliance and service quality using early warning indicators, data and soft intelligence available within the division
  • Work with the Operations Director to investigate and respond to complaints and serious incidents regarding sites in the allocated region and ensure the identification, sharing and implementation of any lessons learned as appropriate
  • Ensure all agreed reporting is up to date; specifically take responsibility for weekly reporting of business improvement or difficulties to the Operations Director.
  • Work with the Operations Director and Service Manager to professionally manage safeguarding issues, liaising with all stakeholders and working at all times to support the individual and protect the reputation and interests of Priory Education and Children’s Services.
  • Communicate progress and findings promptly to the Director of Quality and the Operations Director.
  • Build strong relationships with all decision makers and stakeholders in the commissioning of services and the placement of individuals where appropriate.
  • Maintain an overview of quality for the identified region and work proactively to identify themes and trends and seek proactive solutions both at individual site level and regionally
  • Under the direction of the Director of Quality support individual services and the region to achieve quality improvement objectives and recommendations for the division.

What we'd like from you:

  • Expert specialist knowledge of leading, implementing and reviewing quality initiatives in a related business environment. Educated to a degree level or equivalent the post holder will have extensive experience of managing and leading ‘good’ children’s care services and have knowledge and experience of managing change, quality improvement processes, and site turnaround. Will have detailed and up to date knowledge of the social care industry, regulatory matters and current best practice.
  • A valid UK driving licence is essential for the role and is regular CPD to ensure the role holder is up to date and credible in a wide range of areas. In addition they will be expected to undergo specific statutory and regulatory training as the role requires from time to time.
  • Experience of discussing issues with, and presenting findings to, senior management teams.
  • Strong report writing skills with the ability to present information (both financial and non-financial) and recommendations in a clear and logical way.
  • Registered Nurse, Social Worker or equivalent professional qualification with demonstrable experience of working within social care is desirable but not essential.
  • Evidence of having implemented practices which have resulted in positive outcomes for people with a learning disability. 

What we would like to give you

  • 25 Days annual leave plus bank holidays
  • Car Allowance
  • Cash Back rewards and online discounts
  • Technology Scheme (Qualifying Period)
  • Cycle to Work (Qualifying Period)
  • SMART Pension
  • Employee Referral Scheme
  • Career pathways programme

Division DBS info


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory Group will cover the cost of a DBS.

Closing Date