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Recruitment Enquiries: 0116 240 8692

Service Manager

Reference

PRI32416

Location

Bisley Lodge, The Old Bisley Road, Stancombe, Stroud, GL6 7NF

Priory Group Division

Healthcare

Vacancy Type

Permanent - Full Time

Salary

up to £40,600

Hours

37.5

Job Advert Location Description

Bisley Lodge is a four-bedroomed home providing specialist residential care and treatment for up to four young women aged 13-21 with a history of self-injurious and other risk-taking behaviours.

Job Advert Role Description

Bisley Lodge is a four-bedroomed home providing specialist residential care and treatment for up to four young women aged 13-21 with a history of self-injurious and other risk-taking behaviours.

 

We're looking for a Service Manager for this service who will have accountability for the financial and operational performance of the hospital. This includes setting the standard by leading the Hospital Senior Management Team (SMT) and taking ownership for cost control, budgeting, and ensuring regulatory requirements are satisfied. The Service Manager will also be the Registered Manager; responsible for the delivery of day-to-day services in line with legal requirements.

 

What you'll be doing:

  • Accountability for the hospital and it’s commercial performance.
  • Leads and manages the Hospital Senior Management team (SMT) across all aspects of day to day business deliverables including monitoring performance in relation to quality performance indicators (QPIs) and performance manage sites where improvement is required.
  • Accountable to ensure the service performs to agreed targets for business planning, financial performance (meeting both planned revenue and EBITDA) and quality and care standards.
  • To proactively use management information to effectively identify areas of under-performance and to put action plans in place to deliver improvements to the required standard using performance management interventions where appropriate.
  • Take an active role in the budget setting process.
  • Lead and develop a culture where the very highest standards of safety, quality and excellent patient care are consistently delivered and lead improvements and innovation in the delivery of services.
  • Consistently consider continuous improvement strategies whilst ensuring services are delivered efficiently and within budget.
  • Review any audit or inspection reports and recommendations ensuring compliance with all statutory regulatory bodies and company policies and procedures, responding to and acting upon any recommendations from CQC as well as complaints from residents concerning safeguarding.
  • Establishes and directs a recruitment and retention plan designed to meet future staffing needs and to drive down staff turnover.
  • Work closely with all regional support functions including Quality, Finance, Business Development and HR.
  • Work closely and utilise all corporate functions available within the matrix structure to ensure the hospital performs at the highest possible levels.

 

What we're looking for:

  • Passionate about providing high quality care
  • Strong organisational skills, ability to prioritise and multi-task.
  • Ability to handle ambiguity within the organisation but continue to lead the team
  • Demonstrated leadership and decision making skills essential.
  • Detail oriented.
  • Can work well under pressure.
  • Passionate about continuous improvement with a demonstrated track record in organisation change.
  • The ability to deal with multiple issues simultaneously in a highly dynamic environment.

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services to adults and young people, Priory Group promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. 

Across our network of hospitals, residential care homes, education facilities and supported living services, we are making a real and lasting difference to the lives of the people we support.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory Group will cover the cost of a DBS check.

Closing Date

21/11/2019