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Secure Night Receptionist




Kneesworth House, Bassingbourn-cum-Kneesworth, Royston, Hertfordshire, SG8 5JP

Priory Group Division


Vacancy Type

Permanent - Full Time





Job Advert - Division Information


Knowing that you’re making a difference to people’s lives is rewarding in itself. But our many roles offer much more than that. As well as helping you grow and develop your talent, we want you to feel proud of where you work and what you do.



Job Advert Location Description

Kneesworth House offers purpose built services with medium secure, low secure, and both locked and open rehabilitation opportunities.

The wide range of care settings maximises the opportunity for patients to have step down pathways and move easily between care settings to whatever level of security is most appropriate for their care. In addition to ward-based living and activity areas there is patient engagement opportunity in varied occupational therapy facilities. Patients here report high levels of satisfaction. Four residential houses afford a clear step down pathway for patients.

Job Advert Role Description

•           To operate the hospital’s security (airlock system in accordance with Departmental Procedures).

•           Ensure all visitors adhere to the hospital security procedures

•           To be responsible for all operational keys ensuring all security logs are completed

•           To be responsible for ensuring all Agency and Bank staff follow and understand all security procedures before allocation of keys

•           To act as the main point of contact for fire alarms and medical emergencies in line with hospital procedures

•           To complete all night security audits and logs

•           To contact on call staff when required using the hospital’s pager system

•           To broadcast messages in a clear precise manner across the hospital site using the hospital radio system

•           Ensuring visiting customer referrers, patients, relatives, professional and general visitors are met in a courteous, efficient and professional manner

•           Receive and process incoming and outgoing calls quickly courteously and efficiently

•           To maintain the reception diary, communication and handover logs along with all other records and logs held on reception

•           Liaising with the hospital drivers as a point of contact for all transport needs

•           Recording and logging the hospital pool vehicles when leaving site, ensuring that all necessary paperwork has been completed by the pool car drivers

•           Booking and recording of all taxies used by the hospital

•           Ensuring all ward mobiles are fully charged and that all appropriate logs are completed

•           To be able to work a 12 hour shift throughout the night following the hospital shift pattern

•           To attend all departmental meetings, mandatory hospital and departmental training     

Division DBS info

We want to invest in you and your future! Find out about our career pathways:

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory Group will cover the cost of a DBS check for all successful applicants. We are an equal opportunities employer.

Closing Date