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Burton Park, Warwick Road, Melton Mowbray, Leicestershire, LE13 0RD

Priory Group Division


Vacancy Type

Permanent - Full Time





Job Advert - Division Information


Knowing that you’re making a difference to people’s lives is rewarding in itself. But our many roles offer much more than that. As well as helping you grow and develop your talent, we want you to feel proud of where you work and what you do.



Job Advert Location Description

Burton Park is a neurobehavioural locked rehabilitation hopsital for patients with acquired brain injury and neuroprogressive conditions patient displaying co-existing neuropsychiatric conditions and challenging behaviour.


There are three wards offering 50 beds. Warwick Lodge, Dalby and Cleves. A variety of care pathways are available, including acute and longer-term neurobehavioural rehabilitation and person-centred care, emphasising the least restrictive setting.


The multi-disciplinary team includes psychology, nursing, occupational therapy, speech & language therapy, physiotherapy, social workers and medical.


Burton Park is a member of the Independent Neurorehabilitation Providers Alliance (INPA).

Job Advert Role Description

Reception responsibilities


Greeting, receiving and processing all enquiries and visitors courteously, quickly and efficiently, and ensure a high standard of tidiness in reception area. Projecing a postitive image of the Company.


Assisting in maintaining full reception cover Monday to Friday across the site.


Ensuring visiting customers, referrers, patients, relatives, visiting professionals and general visitors are welcomed, looked after and passed on in a caring, efficient and professional manner.  Taking responsibility for ensuring all visitors are issued with appropriate visitor badges.


Receiving and processing all incoming and outgoing telephone calls quickly, courteously and efficiently.


Liaising with Emergency Services if and when required.


Sending all outgoing mail on a daily basis, mailing records as appropriate, and sorting and distribution of incoming mail.


Undertaking any tasks requested that are commensurate with the post’s level of responsibility.


Undertaking the role of Fire Marshall should there be a fire evacuation


Personal Specification


Skills & Knowledge        


IT Skills including Word, Excel, Outlook, PowerPoint

Effective communication skills.

Outstanding interpersonal skills

High standard of personal presentation

Clear speech and a friendly, warm telephone manner

Approachable and personable nature

Sense of urgency with the ability to respond quickly and efficiently to demands




Administration experience.

Experience within a client facing, customer service role

Personal Attributes

Division DBS info

We want to invest in you and your future! Find out about our career pathways:

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date