Recruitment Enquiries: 0116 240 8692

Service Ward Manager




Arthur House, 110 Arthur Road, Wimbledon, London, SW19 8AA

Priory Group Division


Vacancy Type

Permanent - Full Time





Job Advert - Division Information

Ready for the recognition and rewards you deserve?

We don’t just talk about putting employees first. We know that Priory wouldn’t exist without their combined energy, expertise and effort.  So we invest heavily in training, provide first-class support, promote collaborative teamwork and give everyone on our team the opportunities and resources to achieve their full potential.


Job Advert Location Description

Arthur House located in Wimbledon, South West London is a residential service for young females between 18-24 years with Eating Disorders.

We offer a warm and nurturing environment where young people receive treatment for complex, severe and enduring eating disorders. We work together to achieve the best possible outcomes and quality of life for everyone in our care.

Together we will reflect on, explore and understand the young person’s needs, helping them to develop the skills to build a new positive outlook, confidence and skills for a positive future. We will work through the process of creating a personal identity outside of their eating disorder as well as helping to build social networks within the community.

Job Advert Role Description

The Service Manager will ensure that all colleagues are focused on providing positive outcomes for the people we support, in line with regulatory standards and company key performance indicators, policies and procedures. Managing and running their service as a financially profitable and viable business that has a future that the people we support, the company and external stakeholders feel confident in.

Key responsibilities:

  • Ensure that all colleagues provide excellent standards of care to the people we support, with a focus on positive outcomes, promoting choice and independence and positive behavioural support.
  • Ensure that all support plans are person-centred, reviewed and updated regularly.
  • Maintain a profitable service through monitoring of cost control, effective use of resources, maintaining high occupancy levels, fee adjustments and effective budgeting.
  • Ensure IT systems and processes are embedded on site 
  • Ensure that the service achieves and remains compliant with regulatory standards, health and safety, financial regulations, company policies and procedures.
  • Maintain a full complement of staff within the service through recruitment, colleague engagement and retention, and the effective use of bank staff to cover staff shortages.
  • Ensure that all service colleagues have completed all mandatory and specialist training.
  • Lead and develop a culture where the very highest standards of safety, quality and excellent patient care are consistently delivered and lead improvements and innovation in the delivery of services.
  • Ensure all colleague supervisions and annual appraisals are completed on time and with quality and the full participation of colleagues, to support their continuous professional development.
  • Investigate thoroughly any alleged misconduct, maltreatment or abuse reported in the service and take appropriate follow-up action.
  • Ensure the service has a positive reputation and good relationships with people in the local community, families and friends of the people we support and potential customers.
  • Take responsibility for own personal development and attendance at training.
  • Ensure excellent knowledge of current policies, procedures and governance affecting the service and the company.
  • Ensure incidents at the service are recorded appropriately and reported to the relevant internal and external people/department, and that appropriate follow-up
  • Become a Registered Manager with the appropriate regulatory body.
  • Ensure that the culture within the service is enabling for the people we support, actively promoting personalised services with maximum involvement and choice.

Priory’s purpose and Behaviours:

  1. Putting people first: We put the needs of our service users above all else.

  2. Being a family: We support our employees, our service users and their families when they need us most.

  3. Acting with integrity: We are honest, transparent and decent. We treat each other with respect.

  4. Being positive: We see the best in our service users and each other and we strive to get things done. We never give up and we learn from our mistakes.

  5. Striving for excellence: For over 140 years, we have been trusted by our service users with their care. We take this trust seriously and constantly strive to improve the services we provide.


  • Market the service to, for example, potential purchasers including commissioners, the local authority, NHS, the local community. This may include cold calling, organising and attending events, producing brochures and other marketing literature.
  • Manage the service team e.g. recruitment, training, effective delegation of tasks, regular staff meetings, holding of disciplinary and grievance hearings, conducting investigations, monitoring staff absence.
  • Financial management e.g. budgeting, cost control, raising invoices, client monies, negotiating fees with purchasers.
  • Administration e.g. ensuring IT records are up to date, such as e-compliance, responding to email requests, completing audits, payroll, arranging staff training, participating in conference calls, responding to emails, replying to letters, updating person centred care plans, writing reports.
  • Support colleagues to maintain the service to a high standard e.g. assisting with domestic duties, covering shifts if there is a staff shortage, administering medication.
  • Support the people we support with any of their requirements e.g. talking to them about the service, listening to their concerns, supporting activities, attending to personal care, supporting their progress towards independent living.
  • Manage excellent standards of Health and Safety within the service.


Division DBS info

We want to invest in you and your future! Find out about our career pathways:

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date