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Recruitment Enquiries: 0116 240 8692

Enquiries Coordinator

Reference

PRI23906

Location

Life Works Community Ltd, The Grange, High Street, Old Woking, Surrey GU22 8LB

Priory Group Division

Healthcare

Vacancy Type

Permanent - Part Time

Salary

£14,586 per annum

Hours

30 hrs p/wk

Job Advert - Division Information

Ready for the recognition and rewards you deserve?

We don’t just talk about putting employees first. We know that Priory wouldn’t exist without their combined energy, expertise and effort.  So we invest heavily in training, provide first-class support, promote collaborative teamwork and give everyone on our team the opportunities and resources to achieve their full potential.

 

Job Advert Location Description

Life Works is a Drug and Alcohol Rehabilitation centre offering residential services for Addictions and Eating Disorders. Life Works also offers a bespoke service, The Cottage. This is a bespoke luxury service offering recovery in a secluded and distraction free setting and is the likely choice of recovery for high profile clientele.

Job Advert Role Description

We are seeking an Enquiries Coordinator based at Life Works, Old Woking to coordinate all enquiries received to site and facilitate admissions assisting the Admissions Manager in bed management.

Assisting our sister site Woking Priory in ensuring a timely response to enquiries received across both sites as instructed by Admissions Manager who manages both sites.

Work closely with the Admissions team at Woking to provide seamless enquiry and admission processes and where necessary taking control on unsuitable referrals for Woking, if suitable for Life Works. Ensuring a delivery of service within either site.

 

You will need to be confident speaking with people on the phone enquiring about treatment at the hospital, demonstrating good levels of empathy as well as focusing calls/visits to facilitate admission. You will need good numeracy skills to manage self-paying patients and insurance claims, and excellent administrative skills to coordinate referrals coming in 24 hours a day through Priory’s central enquiries call centre. You will ensure bed availability is coordinated through the hospital by working with the Admissions Manager and clinical team to plan discharges and admissions, as well as working closely with the consultant psychiatrist to ensure new patients are assessed/admitted in a timely manner.

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date

02/12/2018