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Client Referral Co-ordinator

Reference

PRI23644

Location

Priory Group Northern Office, Park Hall, Middleton St George, Darlington, DL2 1TS

Priory Group Division

Central Services

Vacancy Type

Permanent - Full Time

Salary

£18,500 - 19,000 per annum

Hours

37.5 hours per week.

Job Advert - Division Information

When you join Priory Group you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.

Job Advert Location Description

A new and exciting opportunity has arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington.

Job Advert Role Description

The Client Referral Coordinator will work as part of an expanding Team in our 24/7 Contact Centre based in Middleton-St-George, Darlington. Role includes dealing with inbound and outbound enquiries to support services across the Priory Group. First class customer service skills, a professional telephone manner, computer skills and the ability to achieve Centre KPI’s are necessary. Full time roles are available and flexibility will be required with various shift patterns between 8am and midnight on a rotating shift pattern across 7 days. 

Client Referral Coordinator Duties include but not limited to,

Customer Service Skills 

  • Deliver first class customer service to all internal and external Clients
  • Ensure all enquiries are logged and updated on the appropriate database in line with agreed processes and SLA’s
  • All enquiries and referral calls must be progressed using sales through service training received

Quality 

  • To deal with all calls in a professional manner, in line with Call Quality Guidelines
  • To share best practice with colleagues
  • Adhere to Priory Group Values

Performance Measures 

  • To achieve all personal objectives, KPI’s and SLA’s in support of the Centre’s performance

Team Work 

  • To make an active contribution to ensure the Team achieve all set objectives
  • To be positive with colleagues, supporting your Centre Management Team

Development

  • To take ownership of your ongoing development of knowledge of Priory Group services  and processes
  • Prepare for your monthly development review

Flexibility 

  • There will be a requirement to be flexible on shift patterns of the 24/7 operation

What we'd like from you, 

  • Excellent verbal and written communication skills, attention to detail
  • Experience in a contact centre environment is desirable 
  • First class customer service skills and professional telephone manner
  • The ability to establish client needs by asking effective questions
  • Positive, organised and self-motivated
  • ​Driven and decisive with a track record of exceeding targets
  • Healthcare experience is desirable, but not essential
  • Strong computer skills and the ability to capture information accurately

What we'd like to offer, 

  • 25 days annual leave + bank holidays 
  • Cycle to work scheme 
  • Technology scheme 
  • Cashback and online discounts 
  • SMART pension 

Please note that the location of this vacancy is fairly remote and may be difficult to access via public transport so a driving licence or own transport would be an advantage. There will be an expectation that you are able to get to work outside of the hours of public transport operation 

Division DBS info

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Job Description

Client_Referral_Coordinator.docx

Closing Date

21/12/2018