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Service Manager

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Cragston Court, Cragston Close, Blakelaw, Newcastle Upon Tyne,NE5 3SR

Priory Group Division


Vacancy Type

Permanent - Full Time


Circa £40K


37.5 hrs p/wk

Job Advert - Division Information

Ready for the recognition and rewards you deserve?

We don’t just talk about putting employees first. We know that Priory wouldn’t exist without their combined energy, expertise and effort.  So we invest heavily in training, provide first-class support, promote collaborative teamwork and give everyone on our team the opportunities and resources to achieve their full potential.


Job Advert Location Description

Cragston Court is a 20 bedded residential care home with nursing. The facility cares for men and women aged 18 years and older, who have enduring mental health needs.

Based in Blakelaw, Newcastle-upon-Tyne, residents are usually referred to us from psychiatric wards, or from the community following a number of re-admissions, or from placements where they haven't made a sustained recovery.

Job Advert Role Description

The post holder will be responsible for leading, managing and supporting an established team to deliver quality care and treatment in a high performing service . The role will work closely with the regional team to ensure continuous improvement and delivery of a safe and therapeutic environment which meets regulatory standards.


A strong background of successful home management is essential, Previous experience in a mental health service provider setting is desirable, along with experience and knowledge in supporting people with complex health and medical needs. You should also be able to demonstrate a sound understanding of the key business activities associated with a registered care home. A proven track record of confident relationships with families, professionals, local authorities and managing a service that is closely monitored is highly desirable.


The successful applicant will have comprehensive knowledge and understanding of external expectations associated with managing a specialist service. You will be highly organised with excellent communication skills and the ability to prioritise your workload. It is also important that you are able to adapt well to change and meet tight deadlines whilst delivering a quality service.

A team player with good energy and a 'we can do' approach to service provision would be an ideal candidate for this post.

You will have experience of managing a team of people and possess the necessary skills to designate work activities to members of the team.


This role along with that of the Clinical Lead will form a "dynamic partnership" with both parties' skills in management and clinical issues complimenting one another and providing robust leadership for the staff.

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date