Location
Priory Group Northern Office, Park Hall, Middleton St George, Darlington, DL2 1TS
Priory Group Division
Central Services
Vacancy Type
Permanent - Full Time
Salary
£19,000 per annum
Hours
37.5
Job Advert - Division Information

When you join Priory Group you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.

Job Advert Location Description

A new and exciting opportunity has arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington.

Job Advert Role Description

To work as part of an expanding Team in our 24/7 Contact Centre based in Middleton-St-George, Darlington. Role includes dealing with inbound and outbound enquiries to support services across the Priory Group. First class customer service skills, a professional telephone manner, computer skills and the ability to achieve Centre KPI’s are necessary. Full time roles are available and flexibility will be required around working hours to support rotating shift patterns.

CUSTOMER SERVICE SKILLS

Deliver first class customer service to all internal and external Clients
Ensure all enquiries are logged and updated on the appropriate database in line with agreed processes and SLA’s
All enquiries and referral calls must be progressed using sales through service training received

QUALITY

To deal with all calls in a professional manner, in line with Call Quality Guidelines
To share best practice with colleagues
Adhere to Priory Group Values

PERFORMANCE MEASURES

To achieve all personal objectives, KPI’s and SLA’s in support of the Centre’s performance

TEAM WORK

To make an active contribution to ensure the Team achieve all set objectives
To be positive with colleagues, supporting your Centre Management Team

DEVELOPMENT

To take ownership of your ongoing development of knowledge of Priory Group services  and processes
Prepare for your monthly development review

FLEXIBILITY

There will be a requirement to be flexible on shift patterns of the 24/7 operation

Division DBS info

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Job Description
JD_CRC.docx
Closing Date
31/08/2018