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Operations Director - South West, Wales and West Midlands regions

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Priory Group Division

Adult Care

Vacancy Type

Permanent - Full Time


£Highly competitive + car allowance

Job Advert Role Description

Operations Director - South West, Wales and West Midlands regions

Due to growth, Priory Adult Care’s South West region is currently recruiting for an Operations Director. The wider South West region stretches as far as Wales and the West Midlands, so the successful candidate will need to be based within this area. You will have strategic accountability for the financial and operational performance of your sub-region. This includes leading a management team, the management of quality and care standards, cost control, commissioning, employee engagement initiatives, engaging with a spectrum of stakeholders and ensuring regulatory requirements are satisfied.                   

Key responsibilities

  • Lead and develop a culture in their region that values the very highest standards of safety, quality and excellent service user care are consistently delivered
  • Lead and manage the Operational Management Team across all aspects of day to day business deliverables including monitoring performance in relation to quality performance indicators (QPIs)
  • Participate in business reviews to ensure all sites and services perform to agreed targets for care standards, business planning, financial performance (meeting both planned revenue and EBITDA), quality and staffing
  • Review any audit or inspection reports and recommendations ensuring compliance with all statutory regulatory bodies and company policies and procedures, responding to and acting upon any recommendations as well as complaints from residents concerning safeguarding
  • Accountable for ensuring findings from internal site quality inspections are reviewed and actioned as appropriate, linking with Senior QIL and/or QIL as necessary
  • Develop and maintain external relationships (including Local Authorities and CCGs)
  • In conjunction with the Quality Team, take a lead role on development of any action plans as may be required by regulators, commissioners or other external stakeholders
  • Ensure appropriate strategies are in place to support the varying complexities of our residents, incorporating industry best practice and utilising internal subject matter expertise
  • Establish and direct a regional recruitment and retention plan designed to meet future staffing needs and takes positive action to reduce employee turnover and avoid unnecessary agency usage
  • Support a regional Your Say Forum to ensure retention, engagement and operational plans are widely communicated and colleagues are listened to on a frequent basis
  • Work closely with all support functions including Quality, Finance, Projects, Business Development, HR and strategy

Experience required

  • Extensive managerial and leadership experience heading a diverse team within a social care environment
  • Relevant professional qualification whilst being passionate about providing high quality care
  • Strong organisational skills, ability to prioritise and multi-task, with the ability to work well under pressure, handling multiple issues simultaneously in a dynamic environment
  • Proven track record in leading teams, including through organisational change, understanding employee engagement with demonstrable decision making skills
  • Seasoned leader, with significant operational and financial planning experience of working across geographically dispersed facilities within the social care environment, with experience of commercial accountability for cost control and financial performance
  • Strong track record of innovation and making changes to the operation to further improve the work environment and site performance, including planning, commissioning and developing services for social care


Division DBS info

Career Pathways

As a Priory Group employee, you’ll be able to chart your long-term career along defined pathways (from Support Worker to CEO), each path providing you a fulfilling work environment and support from a world class organisation to achieve your professional goals. We want to invest in you to achieve the next step in your career, so you can continue to make a difference in people’s lives.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date