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Referrals Coordinator

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North London Clinic, 15 Church Street, Edmonton, London, N9 9DY

Priory Group Division


Vacancy Type

Permanent - Full Time




37.5 hrs p/wk

Job Advert Location Description

The North London Clinic provides a full care pathway from medium secure, low secure to a locked rehabilitation wing. The full multidisciplinary team works with men who have a diagnosis of mental disorder and associated challenging behavior.

Job Advert Role Description

Overall Objectives

To ensure that the department provides and maintains a high standard of record keeping, and a confidential and efficient service in accordance with the Referrals and Admissions Policy, contract Monitoring, Data Protection Act (1998) and Mental Health Act 1983.


Main Duties and Responsibilities 

  • To process, update, document and maintain information regarding patient Referrals and Admissions.
  • To attend Referrals meetings and prepare the agenda and take minutes.
  • Responsible for all referrals for The North London Clinic, Suttons Manor Hospital and Lily Close.
  • Assisting Hospital Director to ensure occupancy targets are met on a monthly/ yearly basis.
  • Accurately forecasting admissions/discharges from all 4 sites.
  • Responsible for ensuring all funding contracts are received for all patients admitted
  • Being the central contact for all referrals within the region
  • Sending admission alerts/ Patient lists to key MDT members and finance team at Head Office.
  • Adding referrals onto CAREnotes.
  • Chasing up referral decisions form funding panels, MoJ, Court, etc.
  • Maintaining spread sheet on referrals including reason for decline and time from referral to admission.
  • Responsible to for chasing assessment reports completed by MDT, checking for accuracy and quality prior to sending out to the referrer (Commissioner).
  • Ensuring assessments are arranged within 48 hours of a referral being received, with assessment reports/ care plan completed within 72 hours (where possible).
  • Responsible for data integrity of CAREnotes for the Hospital
  • To attend meetings and internal/ external statutory and mandatory training events including updates as and when required.
  • To maintain and develop effective information systems, data management processes and filling systems so as to meet statutory business requirements.
  • To take personal responsibility to ensure work practices and environment meet the requirements of ‘Health and Safety’ at work legislation and report any deficits to management.
  • To undertake any other task that commensurate with the posts level of responsibility.



Skills and Knowledge

  • The post holder will demonstrate the following knowledge and experience.
  • The successful applicant will need to hold a GCSE in English or equivalence. They also need experience/ understanding of referrals in a Mental Health setting.
  • Proficient in use of Microsoft Word, Excel, Outlook, Power Point, Excel.
  • Good organisational abilities, with good time management skills.
  • Excellent Telephone manner.
  • A flexible, collaborative attitude towards duties and responsibilities.
  • Excellent oral, listening and written skills demonstrating empathy and concern for others.
  • Ability to present information in an accurate and concise manner.
  • Recognise the effective utilisation of all appropriate development resources and opportunities.
  • Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.
  • Recognise and accept responsibility for own personal development


The job description provides a general account of duties and responsibilities. It may be subject to variation and amendment as necessary.

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date