Location
Albion House, 8-12 Albion Way, Lewisham, SE13 6BT
Priory Group Division
Healthcare
Vacancy Type
Permanent - Full Time
Salary
£16000.00
Hours
37.5 hrs p/wk
Job Advert Location Description

Priory Healthcare is one of the UK's leading providers of independent specialist secure and step-down services for people with mental illness, personality disorders, learning disabilities, autism spectrum disorders and brain injuries.

With hospitals around the country,30 years of experience in our sector and highly skilled and experienced teams, we help patients and commissioners find the right care pathways without the need for multiple reassessments.

Job Advert Role Description

Required to provide efficient, professional and effective administrative and secretarial support within the home.

 

Key duties:

  • Assist Administrator in providing efficient and effective administrative and secretarial support to the home, including document and report production, telephone enquiries, diary management, payroll input meeting and greeting visitors and other administrative tasks as appropriate.
  • Handles external and internal enquiries, recognising the level of importance of particular enquiries or issues and applying the appropriate prioritisation. Passes issues and enquiries on for appropriate action to ensure the highest level of service.
  • Ensures that all information and documentation is correctly processed in line with policies and procedures in order that regulatory, statutory, compliance and financial requirements are met. Maintains the audit trail ensuring up to date and accurate information can be provided or accessed as required.
  • Assists in updating staff and resident records and central and local database systems, ensuring accuracy of all data input.
  • Ensures the effective operation of delegated administrative processes and procedures.

 

Qualification:

The role holder should be educated to GCSE level or equivalent standard, with a high level of English and numeracy. The role holder should also possess excellent keyboard and PC skills with a basic level of proficiency for the standard range of office applications such as word and excel. The role holder will have exceptional organisation, reception and clerical skills.

 

Experience:

Experience within an administrative, customer service, clinical, educational or other appropriate background.

 

Autonomy & Impact:

Organises and prioritises own work within established procedures, but refers more complex issues to the appropriate manager.

 

Intelligent Problem Solving:

Generally, the role holder will work within existing procedures and processes; however, there will be the need for a flexible approach to problem solving.

 

Responsibility

  • Staff
  • Occasionally required to advise less experienced colleagues.

 

Budgets & equipment

No budget or financial responsibility. However the role holder will have responsibility of monitoring the reducing budget and feeding back any queries to the Home Manager.

Informatics

Responsible for the security, confidentiality and accuracy of data, information and systems.

 

Communication & Interaction

Communications will regularly require some judgement, as information will need to be gathered and exchanged to facilitate administrative processes and relationship management. The range of communications within this role can be emotionally and physically demanding. The range of priorities and deadlines will also put demands on the role holder.

 

Working environment

The problems faced by residents may present difficult and challenging situations, which may heighten the physical, sensory and emotional demands of the role.

 

Special Features

The role holder may be required to undergo certified and mandatory training.

 

In return for your expertise and hard work, we offer a wide range of benefits including:

  • 25 days annual leave plus bank holidays.
  • A Group Personal Pension Plan (GPPP)
  • Life Assurance
  • Free meals while on duty.
  • Continuous learning and development.
  • Childcare vouchers
  • Career development
  • Personal health insurance
  • Voluntary Benefits.

 

 

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date
18/06/2018