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Support Services Manager

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Kent House - Kent House hospital and school,Crockenhill Road,St Mary Cray,Orpington, Kent BR5 4EP

Priory Group Division


Vacancy Type

Permanent - Full Time




37.5 hrs p/wk

Job Advert Location Description

Kent House is a 12-bedded Tier 4 low secure hospital for young people aged 12 – 18 years with mental health, behavioural or psychological difficulties, and an OFSTED-registered school which supports the young people with educational attainment.

The service is set in a rural environment with close links and transport to the local community and amenities.

Job Advert Role Description

Main Duties:

Manages and is responsible for the operation of support services for the unit including the catering, housekeeping, maintenance, administration and reception functions. The post holder is a member of the hospital’s Senior Management Team.


  • To manage and develop Support Services, ensuring that the highest quality services are provided within budget.
  • Manages the maintenance of all the hospital’s assets, including the building, within the Capital Expenditure Budget.
  • Alongside Hospital Director and Regional Finance Manager, identifies budgetary needs (both operational and capital) and puts together proposals to be sent to MD.
  • Ensures that functional spends are correctly managed within agreed budgets, as well as identifying and flagging any potential overspends on a weekly basis.
  • Build and maintain effective relationships with external suppliers.
  • Be highly visible within site to both service users and colleagues.
  • Seeks advice and guidance from Estates professionals to ensure that all improvements to assets are carried out to Priory minimum standards, as well as meeting any regulatory requirements.
  • Project manages local capital expenditure, if required, meeting with contractors and ensuring best value.
  • Lead on site for any building improvements or projects including new builds.
  • Manage the activities of any contractors on site to ensure all jobs are completed in a timely manner and within budget.
  • Carry out regular building checks to ensure meets quality and compliance standards.
  • Responsible for all people issues within support services including leading, developing, recruiting and motivating all team members.
  • Keeps abreast of the latest developments in the hospitality, catering and maintenance industries, ensuring that best practice are adopted where appropriate.
  • Provide out of hours support for emergency situations with site attendance if necessary
  • Ensures team awareness of Priory Customer Satisfaction Surveys, implementing changes as appropriate.
  • Communicates and implements Priory policies and procedures, ensuring that all regulatory, health & safety and operational standards are adhered to.
  • Maintain health and safety documentation as delegated within their role, requesting assistance from external contractors as appropriate, together with carrying out local safety checks in line with Priory Group Health and Safety policies
  • Ensure appropriate external contractors are used to undertake repairs and not to make any repairs or alterations that would affect the safety of the workplace
  • Report regularly to site manager on health and safety and fire issues
  • Co-ordinates Health & Safety for the hospital reporting directly to the Hospital Director and feeds back to SMT, Clinical Governance and Health & Safety meetings.

Knowledge / Education / Skills

  •  Relevant professional qualification, which is accredited by a recognised institute.
  •  Experience in project management, ideally with a qualification
  •  Excellent communication and negotiation skills.
  •  Good organisation and time management
  •  Comfortable working within tight deadlines
  •  Ability to handle ambiguity
  •  First class customer service skills

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date