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Customer Service Advisor

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Reference

PRI18721

Location

Priory Group Northern Office, Park Hall, Middleton St George, Darlington, DL2 1TS

Priory Group Division

Central Services

Vacancy Type

Permanent - Full Time

Salary

£17,500

Hours

Full Time, Rotating shift pattern

Job Advert - Division Information

When you join Priory Group you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.

Job Advert Location Description

A new and exciting opportunity has arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington.

The role will include dealing with inbound and outbound communications in relation to supporting and coordinating our bank workers shift patterns.

Job Advert Role Description

You will be responsible for maintaining accurate records on spreadsheets and other systems. First class customer service skills, a professional communication style, computer skills and the ability to achieve Centre KPI’s are necessary. Flexibility will be required around working hours.

What we'd like from you:

Deliver first class customer service to all internal and external stakeholders
Ensure work is logged and updated on the appropriate spreadsheets and databases in line with agreed processes
All communication to be progressed in line with training received and agreed protocols.
Respond to all communication in a professional manner, in line with Call Quality Guidelines
Share best practice with colleagues


What we'd like to give you;

A highly competitive salary
25 days annual leave plus bank holidays
Your Birthday as an extra day's annual leave
Online benefits and cash back rewards
Cycle to work scheme
SMART Pension
SMART Childcare Vouchers

Division DBS info

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Job Description

JD_CSA_ft.docx

Closing Date

31/05/2018