Priory Group Northern Office, Park Hall, Middleton St George, Darlington, DL2 1TS
Priory Group Division
Vacancy Type
Permanent - Part Time, Permanent - Full Time
Full and Part Time Available
Job Advert - Division Information

A new and exciting opportunity has arisen to work as part of an expanding team in our 24/7 Contact Centre, presently based in Darlington.


The role will include dealing with inbound and outbound communications in relation to supporting and coordinating our bank workers shift patterns.



Job Advert Location Description

You will be responsible for maintaining accurate records on spreadsheets and other systems. First class customer service skills, a professional communication style, computer skills and the ability to achieve Centre KPI’s are necessary. Flexibility will be required around working hours.

What we'd like from you:

  • Deliver first class customer service to all internal and external stakeholders
  • Ensure work is logged and updated on the appropriate spreadsheets and databases in line with agreed processes
  • All communication to be progressed in line with training received and agreed protocols.
  • Respond to all communication in a professional manner, in line with Call Quality Guidelines
  • Share best practice with colleagues


What we'd like to give you;

  • A highly competitive salary
  • 25 days annual leave plus bank holidays
  • Your Birthday as an extra day's annual leave
  • Online benefits and cash back rewards
  • Cycle to work scheme
  • SMART Pension
  • SMART Childcare Vouchers



Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date