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Kneesworth House, Bassingbourn-cum-Kneesworth, Royston, Hertfordshire, SG8 5JP
Priory Group Division
Vacancy Type
£8.23959 per hour
Job Advert - Division Information

Providing quality, inspiring innovation and  delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health difficulties to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

Job Advert Location Description

Partnerships in Care is one of the UK’s leading providers of independent specialist secure and step-down care across the UK.

With hospitals around the country, 30 years of experience in our sector and highly skilled and experienced teams, we help patients and commissioners find the right care pathways without the need for multiple reassessments.

Kneesworth House is a 155 bed mental health hospital situated in Hertfordshire (on the borders of Cambridgeshire) with good commuting access to / from London. The hospital has a full pathway of care including medium, low secure, locked rehabilitation and open recovery wards  situated across the site.

There’s no doubt that working in mental health can be hugely rewarding. Here at Kneesworth House Hospital, run by Partnerships in Care, it’s particularly fulfilling experience, thanks to the range of wards (which now include acute wards, as well as already well-established low and medium secure female services). There’s also the fact that our service users include both men and women. It means you get to hone your skills (and learn new ones), while enjoying real variety in your day-to-day working life. Above all, you’ll get see the impact that a high standard of long and short-term care can have on many, many lives.

Job Advert Role Description

The role:

To be responsible for the reception area, to operate the hospital’s security air lock system in adherence with Departmental Procedures. To ensure that all keys are correctly monitored using the key pass systems and logging systems. To receive and process all calls efficiently.

Our Secure Bank Receptionist role involves:

  • Ensuring visiting customer, referrers, patients, relatives, professionals and general visitors are welcomed, looked after and passed on in a courteous, efficient and professional manner
  • To operate the hospital’s security (air lock system in adherence with Departmental Procedures)
  • To ensure all visitors adhere to the hospital security procedures.
  • To be responsible for all operational keys ensuring all security logs are completed in a timely manner
  • To be responsible for the allocation for all personnel alarms to all staff and visitors.
  • To be responsible for ensuring all Agency staff and Bank staff follow and understand all security procedures  before allocation of keys
  • To act as the main point of contact for fire alarms and medical emergencies in line with Hospital Procedures.
  • To be able to broadcast messages using radios in a clear precise manner.
  • To maintain and update the hospital radio and pager logs. Ensuring all paperwork is correct when sending radios and pagers for repair.
  • To complete monthly audits of radios, personal alarms and pagers.
  • To update monthly staff database and manage all weekly, monthly staff rota’s imputing all information in a timely manner.
  • Responsible for the hospital telephone directories’ ensuring all telephone numbers are updated. Ensuring all staff telephone numbers are inputted and updated accordingly.
  • Receive and process incoming and outgoing calls quickly, courteously and efficiently.
  • To contact on-call staff when required using the hospital’s pager system.
  • To contact the on call driver ensuring all drop off and collection requests are met in a timely manner.
  • To maintain the Reception Diary, Communication and Handover Logs along with all other records and logs held on Reception.
  • To attend all departmental meetings, mandatory hospital and departmental. training.

To be successful as a Secure Bank Receptionist, you’ll need:

  • An excellent telephone manner
  • Excellent interpersonal skills
  • Excellent organisational skills
  • Ability to multi – task
  • Ability to prioritise a diverse workload
  • Work calmly under pressure
  • Confident and adaptable
  • Excellent communication skills (written & verbal)
  • Of smart appearance
  • Self-motivated and able to use initiative

About our benefits

  • Free meals while on duty
  • Free car parking (at most sites)
  • Weekly pay in arrears 

We hold regular recruitment open days.  Please see the dates below for upcoming open days!

Wednesday 7th February-2pm-8pm
Saturday 24th February-10am-4pm
Wednesday 7th March-2pm-8pm
Saturday 24th March-10am-4pm
Wednesday 4th April-2pm-8pm
Saturday 21st April-10am-4pm

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Closing Date

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.