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Kneesworth House, Bassingbourn-cum-Kneesworth, Royston, Hertfordshire, SG8 5JP
Priory Group Division
Vacancy Type
Permanent - Full Time
21.00 – 09.00 on a 5on- 4off, 5on- 5off, 4on- 5off shift pattern
Job Advert - Division Information

Providing quality, inspiring innovation and  delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health difficulties to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

Job Advert Location Description

Kneesworth House offers purpose built services with medium secure, low secure, and both locked and open rehabilitation opportunities.

The wide range of care settings maximises the opportunity for patients to have step down pathways and move easily between care settings to whatever level of security is most appropriate for their care. In addition to ward-based living and activity areas there is patient engagement opportunity in varied occupational therapy facilities. Patients here report high levels of satisfaction. Four residential houses afford a clear step down pathway for patients.

Job Advert Role Description

Our Secure Night Receptionist role involves:

  • To operate the hospital’s security (airlock system in accordance with Departmental Procedures).
  • Ensure all visitors adhere to the hospital security procedures
  • To be responsible for all operational keys ensuring all security logs are completed
  • To be responsible for ensuring all Agency and Bank staff follow and understand all security procedures before allocation of keys
  • To act as the main point of contact for fire alarms and medical emergencies in line with hospital procedures
  • To complete all night security audits and logs
  • To contact on call staff when required using the hospital’s pager system
  • To broadcast messages in a clear precise manner across the hospital site using the hospital radio system
  • Ensuring visiting customer referrers, patients, relatives, professional and general visitors are met in a courteous, efficient and professional manner
  • Receive and process incoming and outgoing calls quickly courteously and efficiently
  • To maintain the reception diary, communication and handover logs along with all other records and logs held on reception
  • Liaising with the hospital drivers as a point of contact for all transport needs
  • Recording and logging the hospital pool vehicles when leaving site, ensuring that all necessary paperwork has been completed by the pool car drivers
  • Booking and recording of all taxies used by the hospital
  • Ensuring all ward mobiles are fully charged and that all appropriate logs are completed
  • To be able to work a 12 hour shift throughout the night following the hospital shift pattern
  • To attend all departmental meetings, mandatory hospital and departmental training.

To be successful as Secure Night Receptionist, you’ll need:

  • Accurate recording of information
  • To comply with all Policies and Procedures
  • To be confident in challenging difficult situations when needs be.
  • An excellent telephone manner
  • To be prepared to go the extra mile
  • The ability to multi task
  • To be able to work within in a team as well as independently
  • To have a calm, confident and professional manner.

About our benefits

In return for your expertise and hard work, we offer a wide range of benefits: 

  • 25 days annual leave plus bank holidays (at commencement of employment)
  • A Group Personal Pension Plan (GPPP)
  • Private Medical Insurance Scheme
  • Life Assurance
  • Free meals while on duty
  • Carefirst – Employee Assistance Services
  • Continuous learning and development
  • Childcare vouchers
  • Career development
  • Personal health insurance
  • Voluntary Benefits

We hold regular recruitment open days.  Please see the dates below for upcoming open days!

Wednesday 7th February-2pm-8pm
Saturday 24th February-10am-4pm
Wednesday 7th March-2pm-8pm
Saturday 24th March-10am-4pm
Wednesday 4th April-2pm-8pm
Saturday 21st April-10am-4pm

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.


All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

Job Description
Closing Date

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.